Privacy Policy
Last updated: December 28, 2024
Cloudlinc, LLC ("Cloudlinc," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
When you contact us through our website, request a consultation, or engage our services, we may collect personal information including your name, email address, phone number, company name, job title, and details about your technology infrastructure needs.
Automatically Collected Information
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us improve our website and services.
Client Service Data
In the course of providing IT services, we may have access to your systems, networks, and data as necessary to fulfill our contractual obligations. This data is handled according to strict confidentiality agreements and industry best practices.
2. How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our technology services, respond to your inquiries, process service requests, and communicate with you about your account and our services.
Business Operations
We may use your information for internal business purposes, including data analysis, audits, developing new services, improving our website, identifying usage trends, and determining the effectiveness of our communications.
Legal Compliance
We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect the rights, property, or safety of Cloudlinc, our clients, or others.
3. Information Sharing and Disclosure
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, secure server facilities, and access controls.
Industry Standards
As an enterprise technology provider, we adhere to industry best practices and compliance standards including HIPAA, SOC 2, and PCI-DSS where applicable to our services and client relationships.
Incident Response
We maintain comprehensive incident response procedures. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law.
5. Financial Data and Third-Party Services (NDX Pro)
Financial Account Connectivity
Our NDX Pro application allows you to connect your financial accounts (bank accounts, credit cards, investment accounts) through Plaid Inc., a third-party service provider. When you choose to connect your financial accounts, the following applies:
What We Collect
We receive transaction history, account balances, and account metadata (such as account name and institution) from your connected financial institutions via Plaid's secure API.
How We Use It
This data is used solely to provide you with financial management features within NDX Pro, including transaction categorization, spending analysis, and financial reporting. We do not sell your financial data to third parties.
Data Storage
Your financial data is stored securely using industry-standard encryption. All data is encrypted in transit using TLS 1.2+ and encrypted at rest using AES-256 encryption.
Plaid's Role
Plaid acts as an intermediary to securely connect to your financial institutions. Plaid's use of your data is governed by their privacy policy, available at https://plaid.com/legal.
Your Rights — Access
You may request a copy of the financial data we have collected about you at any time by contacting us.
Your Rights — Deletion
You may request deletion of your financial data at any time by contacting us or disconnecting your accounts within the application.
Your Rights — Revocation
You may revoke Plaid's access to your financial accounts at any time through your financial institution or via Plaid's portal at https://my.plaid.com.
Financial Data Retention
We retain your financial data for as long as your account is active. Transaction data may be retained for up to 7 years to support tax and financial record-keeping purposes. Upon account deletion or request, your data will be permanently deleted within 30 days.
6. Data Retention
Retention Period
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the services we provide and our legal obligations.
Deletion Requests
You may request deletion of your personal information by contacting us at the email address below. We will respond to your request within 30 days, subject to any legal obligations that may require us to retain certain information.
7. Your Rights and Choices
Access and Correction
You have the right to access, correct, or update your personal information. You may also request a copy of the personal information we hold about you.
Opt-Out
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages. Even if you opt out, we may still send you non-promotional communications, such as those related to your account or our ongoing business relationship.
Do Not Track
Our website does not currently respond to browser "Do Not Track" signals. You can manage cookies through your browser settings.
8. Third-Party Links
External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Age Restriction
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information promptly.
10. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
Questions or Concerns
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Cloudlinc, LLC
data@linc33.com